To Start Utility Services:
In Person - 1000 2nd Ave Online - Email to utilitybilling@cityofconway.com

If you are purchasing a property, closing must take place before service can be established.

Documents Required:
- New Service Application
- Online (email to utilitybilling@cityofconway.com)
- In Person (1000 2nd Ave)
- Lease Agreement, Settlement Statement or Closing Disclosure
- Driver's License (Does not need to be SC)
- Deposit

Please Remember: Before your service is connected, make sure all faucets are turned off and sink/tub stoppers are open to prevent accidental flooding.

Applications can take up to 48 hours to be processed.

To modify any account information, the identity of the account holder must be verified.

New Service Application

Please complete the form below and include the following documents:

Proof of Ownership/Lease Agreement & Driver's License

Applicant Name*

Applicant's Social Security Number*

Spouse Name

Spouse's Social Security Number

Phone Number*

Phone Number

Email Address

FOR COMMERCIAL APPLICANTS

Business Name

Type of Business

Business Owner Name

Business Owner Social Security Number

Business Tax ID Number

Business Phone Number

FOR EXISTING CUSTOMERS

Do you have an existing account with us?

Existing Account Number (Domestic)

Existing Account Number (Irrigation)

Date you wish to disconnect your existing account(s)

Note: If you have requested a disconnection date that falls on a Friday, Weekend or Holiday, your service will be disconnected on the next business day.

New Service Address*

New Mailing Address

Date you wish to activate service*

Do you own or rent this home?*

Please upload your Proof of Ownership or Lease Agreement Here

Landlord's Name

Landlord's Phone Number

Please upload a picture of your Driver's License here

I would like to sign up for Paperless Billing

Yes

Email Address

I would like to sign up for Bank Draft

Yes

Upload your Bank Draft form and Picture of a Voided Check here

Water and/or Sewer Service Contract: The undersigned applicant for water and/ or sewer service agree, if applicable, to confirm to and abide by all the rates, rules and regulations provided by ordinance, code, resolution or otherwise of the City of Conway for water, wastewater and/ or garbage service as are now, or hereafter, in force and which are a part of this contract. Also, the applicant understands that if they are in city limits they will be billed for sanitation pick up regardless if used and will also be billed for storm water runoff according to the Storm Water Ordinance. Applicant understands that the City of Conway has the right pursuant to the SC Debt Setoff Collection Act to collect any sum due and owed by the applicant through offset of the applicant’s state income tax refund. If the City of Conway chooses, to pursue debts owed by the applicant through the Debt Setoff Collection Act, the applicant agrees to pay all fees and costs incurred through the setoff process, including fees charged by the Dept. of Revenue, the SC Association of Counties, the Municipal Association of SC and/ or the City of Conway. If the City of Conway chooses to pursue debts in a manner other than setoff, the applicant agrees to pay the costs and fees associated with the selected manner as well.

By checking this box, you agree to all aspects of the Contractual Agreement*

I Agree

Signature*

Date*

If you have any questions regarding this application, please fee free to call our office at (843) 248-1780.

New Service / Transfer Service

New Service Application